4PL Group Privacy Policy
4PL.COM – 4PL International C&F – 4PL Fleet – 4PL Cape – 4PL Africa – 4P Logistics Management System – Transmart Express
Last updated: 2 July 2025
4PL Group (including 4PL.COM, 4PL International C&F, 4PL Fleet, 4PL Cape, 4PL Africa, 4P Logistics Management System, and Transmart Express) is committed to protecting your personal information and ensuring your privacy rights are upheld in accordance with the Protection of Personal Information Act (POPIA), 4 of 2013, and other applicable South African data protection laws.
This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in the course of our business.
Section 18 POPIA Notice: Summary of Required Information
Required Information | Details |
Responsible Party | 4PL Group (including all legal entities listed above) |
Information Officer | Brendan Pearson |
Contact Details | Email: privacy@fourpl.com 50 Via Salara Crescent, |
Purpose of Collection | Deliver and manage our services and products |
Is supply of information mandatory? | Yes — the supply of personal information is mandatory for us to engage in business with clients, suppliers, partners, or employees. Failure to provide information may result in refusal or termination of services. |
Legal Basis for Processing | Performance of a contract |
Types of Personal Information | Contact details, identification information, payment details, website usage, and employment-related data |
Third-Party Recipients | IT service providers, payment processors, affiliated group companies, regulatory bodies, and parties to business transfers |
Cross-Border Transfers | Yes – where necessary, with appropriate legal safeguards in place |
Data Subject Rights | Access, correction, objection, deletion, and withdrawal of consent as detailed in Section 9 of this Policy |
Security Safeguards | Encryption, secure data storage, access control, and regular audits |
Data Retention | As required for legal, operational, and business needs. Information is deleted or anonymized when no longer needed. |
1. Definitions
- Personal Information: Any information relating to an identifiable, living natural person or an identifiable, existing juristic person, as defined in POPIA.
- Data Subject: The individual or entity whose personal information is being processed.
- Processing: Any operation concerning personal information, including collection, storage, modification, sharing, and deletion.
2. Collection of Personal Information
We collect personal information through:
- Direct interactions (e.g., filling out forms, providing details via email, contracting with us).
- Automated technologies (e.g., cookies, IP logs).
- Third parties where lawful.
Important: The supply of your personal information is mandatory for us to enter into and continue a business relationship. Refusal to provide it may result in our inability to deliver services or enter into agreements with you.
3. Purpose of Processing Personal Information
We process your personal information for the following purposes:
- To provide and manage our products and services.
- To communicate with you regarding inquiries, support, or business transactions.
- To comply with legal and regulatory obligations.
- For security and fraud prevention.
- To analyse and improve our website and services.
- To manage recruitment and employment.
We will only process personal information for these purposes or any other lawful purpose compatible with the original intent.
4. Lawful Basis for Processing
We process personal information based on the following lawful grounds:
- Consent: Where you have given explicit consent.
- Contractual necessity: Where processing is necessary to perform a contract with you.
- Legal obligation: Where required to comply with applicable laws.
- Legitimate interests: Where processing is necessary for our legitimate business interests, provided it does not infringe your rights.
5. Sharing and Disclosure of Personal Information
We do not sell your personal information. However, we may share it with:
- Service Providers & Business Partners: To assist in delivering our services (e.g., IT service providers, payment processors).
- Regulatory Authorities: To comply with legal obligations.
- Affiliates & Subsidiaries: As part of business operations.
- Third Parties in Business Transfers: If our business undergoes a merger, sale, or restructuring.
When sharing information, we ensure appropriate safeguards are in place to protect your data.
6. International Data Transfers
If we transfer your personal information outside South Africa, we will ensure such transfers comply with POPIA and applicable data protection laws. This includes implementing safeguards like contractual clauses or ensuring the recipient country has adequate data protection measures.
7. Data Retention
We retain personal information for as long as necessary to fulfil the purpose for which it was collected, comply with legal obligations, or for legitimate business needs. Once no longer required, data is securely deleted or anonymized.
8. Security Measures
We implement technical, organizational, and administrative measures to protect personal information from unauthorized access, loss, or misuse. These include:
- Encryption and secure data storage.
- Access control and authentication measures.
- Regular security assessments.
Despite our efforts, no system is entirely secure, and we cannot guarantee absolute security.
We also maintain internal procedures to ensure ongoing confidentiality, integrity, and availability of personal information.
9. Your Rights as a Data Subject
In terms of POPIA, you may:
- Access the personal information we hold.
- Request corrections to inaccurate or incomplete data.
- Object to the processing of data under certain circumstances.
- Withdraw consent, where consent was the basis for processing.
- Request deletion, subject to lawful retention requirements.
How to Exercise These Rights
Email your request to privacy@fourpl.com, including your full name, identity number, and the nature of your request. We may require further verification before processing.
You may also lodge a complaint with the Information Regulator:
Email: POPIAComplaints@inforegulator.org.za
Website: https://inforegulator.org.za
10. Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve user experience and analyse traffic. You can manage cookie settings via your browser.
11. Third-Party Links
Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies.
12. Children’s Privacy
We do not knowingly collect personal information from individuals under 18 years old. If we become aware of such collection, we will take appropriate action to delete the data.
13. Changes to This Privacy Policy
We may update this policy periodically. Material changes will be communicated via email or website notice. The current version will always be published on our website.
14. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, contact us at:
Email: privacy@fourpl.com
Phone: +27 86 101 7475
Address: 50 Via Salara Crescent, Irene Corporate Corner, Centurion, 0133
